Refund policy

Refund & Replacement Policy

Thank you for shopping with us. Please read our Refund and Replacement Policy carefully.

1. Return Eligibility

We offer a 30-day return and replacement policy, which means you have 30 days from the date of receiving your order to request a return or replacement.

To be eligible for a return or replacement:

  • The item must be unused, unworn, and in the same condition as received.

  • The item must have original tags and packaging.

  • A valid receipt or proof of purchase is required.

2. How to Request a Return or Replacement

To initiate a return or replacement, please contact us at:

📧 carehawk.marketing@gmail.com

Returns must be sent to the following address:
[INSERT RETURN ADDRESS HERE]

Once your request is approved, we will provide a return shipping label along with detailed instructions on how and where to send your package.

Please note:

  • Items returned without prior approval will not be accepted.

  • Customers must follow the provided return instructions carefully.

3. Damaged, Defective, or Wrong Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Kindly contact us within 48 hours of delivery at carehawk.marketing@gmail.com with clear photos of the issue. We will evaluate the matter and offer a suitable replacement or refund.

4. Non-Returnable Items

The following items are not eligible for return or replacement:

  • Perishable goods (food, flowers, plants)

  • Customized or personalized products

  • Personal care and beauty items

  • Hazardous materials, flammable liquids, or gases

  • Sale or discounted items

  • Gift cards

If you are unsure about your item, please contact us before placing your return request.

5. Exchanges

If you wish to exchange an item, the fastest process is:

  1. Request a return for the original item.

  2. Once approved, place a new order for the desired product.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method within 10 business days.

  • Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

📧 carehawk.marketing@gmail.com