Refund policy

Return, Replacement & Cancellation Policy

At CareIt Store, we are committed to providing high-quality baby products and a smooth shopping experience. Please read our policy carefully before placing an order.

No returns are entertained only replacements are allowed and should be reported within 7 days from the date of delivery.

1. Order Cancellation

Before Shipment

Orders can be cancelled free of charge before they are shipped from our warehouse.

To request a cancellation, please contact our support team with your order details.

After Shipment

Once an order has been dispatched, cancellation requests cannot be accepted.

If a customer refuses delivery or requests cancellation while the order is in transit, applicable shipping and return shipping charges may be deducted.

2. Replacement Policy

We offer replacement only in the following cases:

· Product received in damaged condition

· Manufacturing defect

· Wrong product delivered

· Missing parts or accessories

Replacement Period

Customers must report the issue within 7 days of delivery.

3. Conditions for Replacement

To process a replacement request, customers must provide:

· Order Number

· Registered Mobile Number

· Clear photos of the product

· Photos of the packaging

· Unboxing video (recommended for faster approval)

The product must be:

· Unused and unaltered

· In its original packaging

· Returned with all accessories, manuals, and tags

4. Issues Covered Under Replacement

Replacement requests will be approved for:

Manufacturing Defects

Defects affecting the functionality, safety, or usability of the product.

Transit Damage

Products damaged during shipping, supported by photo or video evidence.

Wrong Product Delivered

Incorrect model, color, size, or product received.

Missing Parts or Accessories

Verified missing items will be shipped at no additional cost.

5. Issues Not Covered

Replacement requests will not be accepted for:

· Damage caused by misuse, negligence, or improper handling

· Normal wear and tear

· Minor color variations due to photography or screen settings

· Products assembled incorrectly by the customer

· Products without original packaging

· Claims made after 7 days of delivery

· Products damaged after successful delivery

6. Replacement Process

1. Contact our support team within 7 days of delivery.

2. Share order details and supporting photos/videos.

3. Our team will review the request within 1-2 business days.

4. If approved, a replacement or replacement part will be arranged. All the new replaced or exchanged product will be delivered within 5-7 business days.

5. For large products such as cots, cradles, and swings, replacement parts may be provided instead of a complete product replacement when appropriate.